Return of merchandise (RMA) and Warranty
We want you to be happy with the purchase you have made from us. If you are not completely satisfied, you may return the product to us and we will either refund, credit, repair/replace it, subject to the below terms and conditions.
All items are covered by a 6 months warranty (unless otherwise stated) which will be honoured directly by Athino Solutions All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by Athino Solutions before a warranty claim can be accepted.
Please email info@athinosolutions to request a return.
We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement. If the item you wish to return was ordered incorrectly / is no longer required / you have changed your mind, there is a collection of fee of R99 that will be charged and this will be deducted from the refund amount once the supplier has credited us. Please note Athino Solutions will only cover return shipping of a faulty unit within 6 months of purchase, after which, a shipping fee (starting at R99) will be applicable to you for return of the unit.
Refunds are subject to inspection of item(s) – in some cases, items will need to be sent to supplier for evaluation and testing. This can take up to 15 working days. Once a refund has been approved, this may take 3 – 5 business days to be processed.
ALL returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition or if item seal/packaging has been broken.
Any disputes relating to ordered items being short/incorrectly shipped will only be entertained if reported to Athino Solutions within 3 days of delivery/collection.
Please re-package safely and include all original product packaging.
All software products are unfortunately not eligible for credit or refund once purchased.
Athino Solutions reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way.
Athino Solutions or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us.
The warranty will no longer be valid, and Athino Solutions will not be responsible for damage or injury of any kind resulting from:
Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls.
Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
If the product is physically damaged after it left the store
If water or liquid caused the damage to the product
If the warranty seal is tampered with
Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorized agents, or alterations or modification to the equipment shall render the warranty null and void.